Refund

Refund Policy

For Owala customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to owalee.shop.

Details from Owala on starting a request
For Owala customers at owalee.shop, this section explains starting a request. A return or exchange begins when you, contact us at Support@Owalee.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at Owala to exceptions
Customers using owalee.shop can rely on the following Owala guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

eligibility at Owala
Customers using owalee.shop can rely on the following Owala guidance about eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from Owala on refund timing
This refund timing section covers orders and visits through owalee.shop for Owala. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

support at Owala
Customers using owalee.shop can rely on the following Owala guidance about support. For return or exchange assistance, contact Support@Owalee.shop or 6159308344.

Our approach at Owala to order problems
This order problems section covers orders and visits through owalee.shop for Owala. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from Owala on condition of returns
For Owala customers at owalee.shop, this section explains condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalee.shop
Phone: 6159308344
Physical address: 19 Arbor Rd, South Burlington, Vermont, 05403, United States